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    Delete Your Account

    We understand. Here's everything you need to know about deleting your Vows2Vintage account.

    How to Delete Your Account

    In the Mobile App

    1. 1Open the Vows2Vintage app
    2. 2Go to Profile → Settings
    3. 3Scroll down and tap Delete Account
    4. 4Review the information and tap Continue
    5. 5Enter your password to confirm
    6. 6Enter the 6-digit code sent to your email
    7. 7Your deletion will be scheduled

    On the Web

    1. 1Log in at vows2vintage.com
    2. 2Go to Dashboard → Settings
    3. 3Click Delete Account
    4. 4Follow the confirmation steps

    The same 6-digit email verification and 14-day grace period apply on both platforms.

    What Happens to Your Data

    Permanently Deleted

    • Your profile information (name, bio, avatar)
    • Your listings and their photos, apart from items you sold
    • Your saved favorites
    • Your shipping addresses
    • Your browsing history and interactions
    • Your data export files

    Retained for Compliance

    • Order history (required for tax and dispute resolution)
    • Transaction records (financial compliance requirements)
    • Messages in conversations (shown as "Deleted User" to protect other parties' records)
    • The record of anything you sold (including the item description and photos, for up to 12 months, because a buyer can raise a claim after a sale and the listing is the evidence)

    We retain this information to comply with legal obligations and protect all users involved in transactions. Where a claim or payment dispute is open, we keep the records it relates to until it is resolved.

    14-Day Grace Period

    When you confirm your deletion request, your account enters a 14-day grace period. During this time:

    • You can sign in and cancel the deletion
    • Your listings will be hidden from the marketplace

    After 14 days, your account is permanently deleted and cannot be recovered, apart from the records listed under "Retained for Compliance" above.

    Before You Delete

    Export Your Data

    Download a complete copy of all your information before deleting. Go to Settings → Export My Data in the app.

    Complete Active Orders

    You cannot delete your account while you have pending, confirmed, or shipped orders. Please complete or cancel them first.

    Frequently Asked Questions

    Need Help?

    If you have questions or need assistance with your account, we're here to help.

    support@vows2vintage.comVisit Support Center